Palo Alto, CA — October 2024 — Following its profitable Sequence A funding spherical in August 2024, the place DevRev secured $100.8 million and reached a $1.15 billion valuation, the corporate continues to drive ahead its mission to revolutionize buyer assist and product growth. Led by Khosla Ventures with participation from Mayfield Fund, Param Hansa Values, U First Capital, and a number of other accelerators, household workplaces, and angel buyers, this funding highlights the rising potential of AI-native enterprise software program.
Fueling this mission is DevRev’s AgentOS platform, which is quickly advancing GenAI adoption in enterprises. By providing seamless 1-click knowledge migration from legacy programs and deploying light-weight AI brokers, DevRev is setting a brand new normal for a way companies combine and profit from AI.
A visionary strategy to developer-customer interplay
DevRev, based in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, goals to rework how companies join builders immediately with prospects and income. The corporate was born out of a easy but highly effective realization:
“Today, every company is a software company, yet we isolate developers from customers and revenue…Our mission is to break down these barriers and empower developers to create customer-conscious products and businesses.” — Dheeraj Pandey, CEO of DevRev
DevRev’s data graph powers its AgentOS, delivering AI-native options that streamline customer support, product administration, and software program engineering. The platform is already trusted by prospects throughout all main geographies, varied industries, and quite a few firm sizes, together with most of the world main gamers throughout AI, SaaS, and monetary providers.
By analyzing structured and unstructured knowledge — from buyer conversations to session analytics – the platform’s distinctive strategy permits builders to attach their code on to manufacturing points and buyer interactions. From there, DevRev’s AI-driven brokers are in a position to automate enterprise workflows to cut back guide effort, improve operational effectivity, and speed up response instances.
“We have invested heavily in the generative AI sector. We’ve noticed that to fully harness the potential of AI, the underlying data and knowledge infrastructure must be reimagined and rebuilt. DevRev is at the forefront of enabling AI adoption in enterprises, thanks to its innovative product architecture. Furthermore, DevRev is pioneering a new vision for organizational structure by breaking down internal silos, fostering greater collaboration and efficiency across the company.” — Dr. Ekta Dang, CEO of U First Capital
AI brokers on data graphs
Organizations at the moment undergo from know-how complexity that siloes round departments and their respective apps, knowledge, and workflows, which leads to poor buyer experiences, delays in product growth, and infrequently constructing the unsuitable software program.
DevRev believes that this complexity will be meaningfully resolved by AI-on-Information Graphs, which mixes the rising energy of GenAI and a company’s personal programs mapped into Information Graphs. Whereas AI is proving to be highly effective, organizations are realizing that with out Information Graphs, they both find yourself with AI copilots on single apps or AI copilots on huge knowledge lakes with little-to-no context or definition.
The answer begins by creating a company’s Information Graph by ingesting knowledge from 2-way actual time integrations with a company’s CRM, assist, and engineering functions, together with the underlying code repositories. By doing so, the Information Graph understands the product (software program), the shoppers (customers), the individuals (workers), and the workflows concerned, together with distinctive parts to the group, comparable to safety and customizations. As soon as mapped, prospects and workers can run queries via AI Brokers to not solely return extra correct search outcomes, but additionally energy programs of motion shortly throughout the group. That is the productiveness promise GenAI holds, which is just enabled by the contextual mapping that Information Graphs supplies.
With DevRev’s Information Graph platform and knowledge from main system of report functions which are ingested real-time into DevRev, DevRev creates an interdependent community of buyer, person, product, worker, work and utilization information.
Put merely, DevRev includes each the front-end functions and the back-end Information Graphs to research, contextualize, and act on enterprise knowledge, enabling organizations to:
- Acquire Deep Organizational Insights: spot rising traits and linkages throughout prospects, merchandise, and workers to higher inform strategic planning
- Improve Focus: join the dots between product / engineering roadmaps and buyer affect to higher prioritize and allocate sources
- Increase Operational Effectivity: streamline operations by figuring out bottlenecks, eliminating redundancies, and automating workflows throughout the group
- Improve Buyer Expertise: achieve a complete understanding of buyer interactions and suggestions, resulting in extra personalised and efficient service
About DevRev
DevRev’s mission is to assist construct the world’s most customer-centric corporations, embracing the precept that “less is better.” Based in October 2020 by Dheeraj Pandey and Manoj Agarwal, DevRev is headquartered in Palo Alto, California, with workplaces in seven world areas. For extra data, go to DevRev’s web site.
About U First Capital
Led by two technical PhDs based mostly in Silicon Valley for over twenty years, U First Capital’s focus is to spend money on stellar founders. The agency has invested in over twenty 5 category-leading corporations like Anthropic, Cohere AI, Rubrik, Worldcoin, Pensando, Palantir, Uniphore, and Nile. For extra data, go to U First Capital’s web site.
