Be part of our every day and weekly newsletters for the most recent updates and unique content material on industry-leading AI protection. Be taught Extra
There’s plenty of hype and plenty of promise surrounding AI and what it could convey to an enterprise. For enterprise software program vendor OpenText, transferring past the hype to have the ability to truly show the worth of AI is now an on a regular basis mission.
At this time, OpenText introduced its newest set of platform updates with the Cloud Editions (CE) 24.4 launch. OpenText has an expansive portfolio of enterprise software program that embrace content material administration, DevOps, messaging, database and safety. The OpenText software program portfolio additionally contains enterprise software program gained from the $6 billion 2023 acquisition of MicroFocus, which incorporates the Vertica database and Autonomy IDOL platform. A yr in the past, the OpenText Aviator expertise debuted as a part of the Cloud Editions (CE) 23.4 launch, offering built-in generative AI capabilities to elements of the OpenText portfolio.
With the brand new replace OpenText is offering extra Aviator capabilities with deeper integrations in addition to AI agent performance throughout its portfolio. The corporate’s expanded AI portfolio, now contains 15 merchandise supported by 102 autonomous brokers. The general purpose isn’t to deploy AI for AI’s sake however fairly to ship measurable effectivity positive aspects for enterprise clients.
“The biggest ask from customers, I can tell you, it’s almost 95% of the customers I’ve talked to in the past six to eight months have asked for one thing, show me the return on investment,” Muhi Majzoub, EVP and Chief Product Officer at OpenText, informed VentureBeat.
How OpenText is demonstrating the ROI of enterprise AI
With a view to assist show the potential worth and return on funding from an AI deployment, OpenText has rolled out a program it calls – Earn Your Wings.
Majzoub stated that this system permits organizations to check OpenText Aviator expertise in a managed surroundings earlier than committing to a full deployment. This system is a 30-day proof of idea train. Throughout this 30-day interval, OpenText’s AI consultants work carefully with the enterprise to deploy a mannequin within the group’s most popular surroundings, whether or not it’s a personal cloud, on-premises, or within the OpenText cloud. OpenText ensures that the mannequin is educated solely on the client’s information, making certain the relevance and accuracy of the AI-powered insights.
By the tip of the 30-day interval, the client can consider the tangible advantages of the Aviator platform, reminiscent of improved effectivity, sooner response occasions and enhanced productiveness. Majzoub stated that this hands-on expertise permits enterprises to obviously show the ROI of their AI investments, addressing a important concern and paving the way in which for broader adoption.
On the OpenText World 2024 occasion this week, Majzoub stated that he will likely be joined on the keynote stage by quite a few clients together with German automaker BMW, which have benefited from the Aviator AI capabilities.
Majzoub additionally highlighted the work his firm has been doing with world life sciences vendor Catalent, which makes use of OpenText’s life sciences answer for manufacturing and high quality testing. He famous that Catalent may need over one million paperwork in a scientific trial process. That quantity of knowledge just isn’t one thing people can realistically sift by means of in an affordable period of time, with out lots of people and time.
“The Aviator can sift through those and identify the 20 that a doctor should go through in detail,” Majzoub stated.
Increasing the Aviator AI portfolio
On the coronary heart of OpenText’s AI technique is the continued enlargement of its Aviator platform. The corporate is saying a number of new Aviator-powered merchandise and enhancements that showcase the breadth and depth of its AI capabilities.
One of many notable additions is the Aviator for XDR (Prolonged Detection and Response), which Majzoub described as a brand new platform for managed service suppliers (MSPs) within the safety area.
“It sifts through log files for security that comes from tools like CrowdStrike, LogRhythm, SentinelOne, or it could come from our own ArcSight platform,” he defined. “It sifts through all of these and identifies for you either internal anomalies or external anomalies.”
Within the content material administration area, OpenText is showcasing the mixing of Aviator into its inside “Ollie.ai” platform, the place the corporate shops all of its personal paperwork. The Aviator is getting used to help gross sales groups in producing RFP responses, in addition to to help technical analysts in offering sooner and extra correct resolutions to buyer queries.
Majzoub additionally highlighted the usage of Aviator in OpenText’s DevSecOps platform, the place the AI agent is getting used to routinely doc code, liberating up technical writers to deal with creating extra partaking person documentation and coaching supplies.
The place OpenText is bringing agentic AI to enhance enterprise ROI
A key element of OpenText’s rising AI capabilities is the mixing of agentic AI into the Aviator platform. The AI brokers are built-in into OpenText options, offering specialised capabilities tailor-made to the wants of various industries and use instances.
“In every business unit, the agents have different meanings and different use cases,” Majzoub stated.
For instance, within the safety area, he stated that the brokers could be embedded into facial recognition and license plate identification methods to help legislation enforcement businesses. Within the content material administration area, the brokers can analyze massive doc repositories, summarizing key data and highlighting important insights that will be tough for human analysts to uncover. Within the provide chain area, Majzoub stated that the AI brokers can map transactions and information flows between totally different enterprise methods, offering visibility and transparency into complicated world provide chains.
How OpenText goals to distinguish in a crowded enterprise AI market
Within the enterprise software program area, each vendor at the moment has some extent of generative AI.
How OpenText is aiming to distinguish is in a number of alternative ways. The platform throughout the OpenText portfolio, helps multi-cloud deployments. Majzoub additionally emphasised that OpenText is usually used alongside different enterprise software program and has a number of ranges of integrations and partnerships.
“The partnerships we have developed with great companies like SAP, Microsoft and Google, allows us to embed our platform in these solutions like no other vendor can deliver today,” Majzoub claimed.
With SAP particularly, Majzoub famous that whereas SAP is a posh and large platform, OpenText allows a zero copy information functionality. That implies that information can keep safe in a single location and nonetheless be utilized by totally different functions securely.
“Your data is in one place, protected and secure, this is one of the reasons why the top 15 western world governments trust us to secure some of their biggest secrets in our platform,” Majzoub stated. “This is one of the reasons why in every industry you give me, I’ll give you dozens and dozens of customers who have trusted OpenText for 10,15 or 20 years, and continue to move with us.”
