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If what you are promoting remains to be determining how finest to make use of AI — and aren’t all of ours? — one necessary consideration to begin is information.
What of your organization’s information can be helpful for AI, the place is it saved, how safe is it, who has entry, and the way can it’s correctly organized and formatted for safe use in AI purposes? And likewise, importantly, how does it transfer round inside and outdoors of your group? What processes is what you are promoting even enterprise that might probably profit from AI automation?
Answering these questions is not any straightforward feat, particularly when the common enterprise globally makes use of round 112 (!) totally different enterprise software program instruments and purposes (in keeping with Statista analysis dated 2023).
Enter 8flow, a startup based in 2022 by former ServiceNow vets, which immediately is asserting $10 million in a strategic funding spherical to speed up its mission of serving to companies automate complicated workflows by means of AI.
“Each enterprise has its own set of business applications—hundreds or thousands,” stated Boaz Hecht, co-founder and CEO of 8Flow, in a video name interview with VentureBeat just lately. “Something needs to map it all and give the AI the context so it can run workflows across them.”
The spherical is led by Caffeinated Capital, with participation from ServiceNow Ventures, Okta, HNVR, and strategic angel traders.
Evolving companies to get their datasets prepared to be used in AI apps
8Flow gives enterprise prospects with infrastructure for mapping and analyzing inner workflows.
The corporate’s know-how creates a structured basis that allows AI brokers to automate duties historically managed by human operators, with a powerful emphasis on assist and back-office operations.
The funding indicators rising curiosity in agentic AI purposes—clever methods able to performing duties autonomously—particularly in large-scale, fragmented enterprise environments.
Hecht stated that agentic AI as a pure evolution of immediately’s automation instruments—however one that also wants a vital lacking piece: enterprise context.
“The way agentic AI is going to happen is the technology will evolve and get better. But once it’s able to run workflows by itself—meaning, reasoning as it runs—something will need to give it the context of a specific enterprise.”
Hecht additionally defined that 8Flow is concentrated not on changing AI motion suppliers like OpenAI or AWS, however on powering their effectiveness inside enterprise methods.
“We’re not trying to build the AI actions themselves. The big players—OpenAI, AWS, etc.—will do that. We’re building the intelligence behind it that tells the AI what to do and why.”
Bridging the hole between AI potential and enterprise readiness
8Flow’s platform captures and processes real-world information to information AI brokers by means of present enterprise processes.
By observing, analyzing, and optimizing human behaviors, the corporate allows enterprises to coach and deploy AI brokers extra successfully and with minimal disruption. This strategy addresses a key problem in enterprise automation: making workflows intelligible and actionable for AI.
Raymond Tonsing, managing companion at lead investor Caffeinated Capital, famous in a press launch that whereas many enterprises are desperate to undertake AI, they face a elementary downside—getting ready their operations for automation.
He emphasised that firms want assist to revamp workflows in a approach that units up AI brokers for achievement, and describes 8Flow as well-positioned to assist accomplish this.
A map of your workflows and information
The corporate attracts a comparability to Waze, the GPS app that revolutionized driving by capturing driver habits and routing information. Equally, 8Flow’s platform goals to audit, manage, and optimize enterprise workflow information to assist clever automation.
Hecht reinforces the analogy by evaluating 8Flow’s position to the sort of contextual mapping required in autonomous driving.
“Think of it like Tesla building self-driving cars. If it didn’t have Waze, it wouldn’t know where to drive. It needs context—where to start, where to finish, how to handle points of interest. Enterprises need the same.”
8Flow units itself aside by specializing in utilized AI tailor-made to particular enterprise features, somewhat than generic automation approaches. The platform has tracked over 600 million workflow occasions thus far and is nearing the one billion mark. Via this huge dataset, the corporate is ready to ship actionable insights for duties starting from password resets to managing end-to-end buyer assist operations.
In response to Hecht, the corporate’s product philosophy is to present AI instruments actionable insights with out aiming to reinvent what others are already constructing.
“The assumption is that cloud providers will offer the action capabilities. What we’re providing is the mapping—the reasoning behind actions at scale in an enterprise.”
Actual-world {industry} utilization
Clients are already seeing worth. Sam Collier, CIO at OP360, highlights the good thing about gaining real-time visibility into agent workflows—an space that beforehand relied on time-consuming, guide evaluation. Collier believes the partnership with 8Flow will unlock new methods to enhance effectivity and redefine clever automation.
With integrations into methods like ServiceNow and Salesforce, 8Flow’s platform permits firms to take care of visibility into each human and AI exercise throughout their assist and operational environments. The backing from enterprise know-how leaders ServiceNow and Okta additional strengthens 8Flow’s place as a foundational participant within the shift towards AI-native enterprise infrastructure.
As enterprises more and more flip to autonomous brokers to handle inner workflows and buyer interactions, the strategic assist for 8Flow suggests rising demand for clever, data-driven automation instruments that match the real-world complexity of enterprise methods.
