Vinted, the favored second-hand clothes app, has reversed a current replace to its supply choices after widespread backlash from customers who claimed the modifications made promoting tougher.
The platform, which boasts over 16 million accounts within the UK, had eliminated the flexibility for sellers to decide on their most popular couriers, sparking vital frustration amongst its group.
Considered one of Vinted’s key points of interest is the vary of courier choices it provides, permitting sellers to deselect those who don’t swimsuit their wants—equivalent to companies requiring printed labels when sellers don’t have entry to a printer. Nevertheless, earlier this week, customers observed that these choices had vanished from their profiles, resulting in a wave of complaints on social media.
In response to the outcry, Vinted has reinstated the unique settings, permitting customers to as soon as once more choose or deselect couriers as they need. The corporate acknowledged the suggestions and swiftly returned the in-app delivery choices to their earlier state.
Olivia Lott, a Vinted person from rural Devon, highlighted the inconvenience the change induced her. She had beforehand turned off the InPost delivery choice as a result of the closest drop-off level was a 30-minute drive away in Exeter. “I had a buyer ask me if I could do InPost, and I said that was fine, but I went into my settings and I couldn’t turn it on,” Olivia defined, expressing her frustration on the removing of courier choices.
Others had been much more impacted. TikTok person Kerry voiced her frustration, stating that she needed to cancel 5 orders because of the change, leading to a lack of £60 price of gross sales. In the meantime, Theodora Philcox took to X (previously Twitter) to induce Vinted to resolve what she hoped was a glitch, warning that the change may injury the platform’s usability for a lot of sellers who don’t have printers.
Geographical limitations additional compounded the difficulty for some customers. As an illustration, Vinted sellers in Northern Eire are unable to entry InPost companies as the corporate doesn’t function postal lockers within the area. Abbie, a 25-year-old from Yorkshire, shared her battle, explaining that she couldn’t use InPost or Yodel because of the lack of close by drop-off factors, and Royal Mail was not a viable various as a result of her work hours.
Vinted confirmed to Enterprise Issues that the change had been applied on Monday as a part of a daily testing and trial course of. In an announcement, the corporate mentioned: “We regularly test and trial different things to evolve Vinted. Recently, we made some changes which meant some of our members had a different experience with managing their shipping options. We heard the feedback and confirm the shipping options have returned to their previous settings, there are no further actions needed from the members.”
